My 2021 GMC Sierra 1500 Needed a New Transmission, But the Way My Dealer Handled It Proved Why I’ll Be Buying My Third Truck From Them

Exceptional Dealership Service

A 2021 GMC Sierra 1500 owner's transmission failure led to a remarkable example of dealership loyalty in Michigan.

For many truck owners, a dealership is just a place for transactions. However, some dealers remind us that great service still exists, and loyalty is a two-way street.

A post by Thomas Warren in the "GMC Sierra Nation" Facebook group caught attention. He misses his 2021 GMC Sierra 1500 X31, currently in the shop waiting for a new transmission.

In the meantime, he's driving a 2022 Ram Big Horn loaner provided by Baker Chrysler Dodge Jeep Ram of Cadillac, Michigan. Although he admits it's a nice truck, he says nothing compares to his Sierra.

He says nothing quite compares to his Sierra.

This experience showcases why the owner will be buying his third truck from the same dealer, demonstrating that true dealership loyalty is still alive.

Author's summary: A dealer's exceptional service.

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Torque News Torque News — 2025-10-17