Shadow Admin: A Morale-Sapping Reality
According to a survey of 2,001 UK employees and 205 decision-makers, 76% of workers spend a significant portion of their week on admin tasks, leading to reduced morale and increased burnout.
Workers lose an average of 9 hours a week to "shadow work", equivalent to nearly a quarter of a 40-hour week, with 12 minutes of focus lost every time they switch back to core tasks.
- Planning and managing business travel
- Filing expense claims
- Handling team admin
- Managing workplace facilities
- Organising events
These tasks keep workers from their key responsibilities, with 50% identifying shadow work as the biggest driver of burnout and 52% reporting negative effects on job satisfaction.
Shadow work reduces morale and increases burnout.
Author's summary: Workers waste a quarter of their week on shadow admin.
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